If you are not 100% satisfied with your purchase, you can return it within 30 days of delivery. Items returned within 30 days are refunded to the original payment source.
Returns are accepted only on items purchased from the Qaimew website. Returned items must be in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must be intact. Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, our team will need to confirm that the requested item is available. As soon as your return is processed, we will reach out with details of the exchange.
Returns received more than 30 days after delivery are at the discretion of Qaimew and will be for store credit only.
Returns on items purchased as gifts will be handled on an individual basis.
How To Make A Return/Exchange
Please contact us at hello@qaimew.com. You pay the cost of posting the return, unless we agree otherwise in writing.
Once we receive your returned item, processing is usually quick but may take up to seven days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements.
Wrong, Damaged OR Defective
If there is a defect in the product, materials or craftsmanship, please contact hello@qaimew.com right away so we may organise a replacement.
Sales Items
Sale prices on standard HiLounge pairs sold on this website do not change the 30-day returns rule above. This website does not sell outlet or seconds stock. If you have any questions, email hello@qaimew.com.